I would just like to voice my appreciation for the excellent response from everyone at Axis involved in the repairs and speedy return to service of the lift in building 13.
I understand the pressures we are all under and things do not always go the way we would like them too, and how quick we sometimes are to complain but I appreciated your efforts in resolving this issue so swiftly and professionally.
I carried out a site safety inspection with Brad today and thought I would send this e-mail to say well done to Brad and all your team.
I thought the service work Brad was carrying out was to a good standard, the paperwork was complete; the procedures were there, I saw Brad's safety kit and the COSHH data so well done.
I just wanted to make you aware that the contractor that carried out the work on our lift Paul, did a great job. He worked very hard and even several of my tenants commented on how impressed they were with how he got on and did the work. He was tidy and even finished the work before it was expected, which was great. I think good work can go unnoticed and some are always ready to point out the bad. Please pass on our thanks.